We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there is an error in your order, please contact us within one week of receiving your order. We’ll be happy to make things right.
We’ll gladly accept returns or offer exchanges on defective or unused items in their original packaging. If your gear is faulty, please let us know what the issue is and we’ll help right away. On the other hand, we can’t accept returns on used gear that is in working order. Please be sure all gear items are returned or exchanged within 30 days of the purchase date to the address listed here.
Email your order number, name, the reason for return, and the item and quantity you wish to return through the contact form here, or give us a call at (312) 248-3575. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the cost of shipping, unless the item is defective, damaged in shipment, or we made a mistake.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that will help us communicate with our shipping partners. Please let us know the original order number as well.