Thank you for choosing to be a part of our community at Black Fodder Coffee, LLC, doing business as Black Fodder Coffee Co. (‘Black Fodder Coffee Co.’, ‘Black Fodder’, ‘we’, ‘us’, or ‘our’). At Black Fodder, we care deeply about privacy. We believe it is a fundamental human right. We are committed to transparency and pledge to being upfront about our privacy practices, including how we treat your personal information. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us via our contact form.
Last updated January 15, 2020
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In short: we collect personal information that you provide to us such as name, billing address, shipping address, contact information, passwords and security data, and payment information.
We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:
Personal information provided by you
We collect financial information (credit card number, purchase history, invoices); and other similar data.
We collect passwords, password hints, and similar security information used for authentication and account access.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Communications we have with you to handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience. Please note that we may record calls to our customer service team.
Information you provide about a third party
If you send someone else a communication from our Sites (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.
Information about you, including usage data and personal information such as lists of your friends, ‘likes’, comments you have shared, groups and location as a way to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized Sites content, targeted offers, promotions and advertising on the Sites, through other third-party sites or apps, via email, text messages, or app push notifications that are offered by Black Fodder or other marketing partners that might be of interest to you.
Fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents, collected from you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives. This information is gathered in order to protect you, other customers, and our business against criminal activities and risks, unauthorized use, and make sure we understand and can meet our legal obligations to you and others, and can defend ourselves.
Your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our Sites that you visit.
Details about any accident or injury on our premises, or health incident provided by you, witnesses or observed about you in order to get you the help you need, deal with the emergency services, insurance and claims.
Suspected crime information
Details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior we obtain from crime and fraud prevention agencies, from you, witnesses, and from the police in order to protect customers, the public, and our business against risks and crime.
Information automatically collected
In short: some information, such as an IP address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Cookies and other tracking technologies
We may also use web beacons on the Sites, in our emails, and in our advertisements. Web beacons are tiny graphic images that are used to collect information about your visit to the Sites, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Sites. Web beacons help us analyze our Sites visitors' behavior and measure the effectiveness of the Sites and our advertising. We may work with service providers that help us track, collect and analyze this information. We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
We collect devices, tools and protocols, such as IP (Internet Protocol) addresses, applications, cookie identifiers, or others such as the ones used for analytics and marketing, and other similar data.
HOW DO WE USE YOUR INFORMATION?
In short: we process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process
If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send you marketing and promotional communications
We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below).
To send administrative information to you
We may use your personal information to send you a product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
Fulfill and manage your orders
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To post testimonials
We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us via our contact form and be sure to include your name, testimonial location, and contact information.
Deliver targeted advertising to you
We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
Administer prize draws and competitions
We may use your information to administer prize draws and competitions when you elect to participate in competitions.
We may use your information to request feedback and to contact you about your use of our Services.
To protect our Services
We may use your information as a part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications
We may use your information in order to enable user-to-user communications with each user's consent.
To enforce our terms, conditions, and policies for business purposes, legal and contractual reasons.
To respond to legal requests and prevent harm
If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To manage user accounts
We may use your information for the purposes of managing our account and keeping it in working order.
To deliver services to the user
We may use your information to provide you with the requested service.
To respond to user inquiries and/or offer support to users
We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other business purposes
We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In short: we only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a contract
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, consultants, and other third-party service providers
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.
WHO WILL YOUR INFORMATION BE SHARED WITH?
In short: in general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store (you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy). We also use Google Analytics to help us understand how our customers use the Sites (you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy). You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to this Site and elsewhere over time. Other companies may also use such technology to advertise on our Sites.
If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
In Canada, please visit: http://youradchoices.ca/choices
In the EU, please visit: http://www.youronlinechoices.eu
HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: we aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, including Secure Sockets Layer (‘SSL’) for all financial transactions through the Sites. We use SSL encryption to protect your personal information online. However, please keep in mind that 100% security does not presently exist anywhere online or offline. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
Our Sites may link, or be linked to, other websites not maintained by or related to Black Fodder Coffee, LLC. Black Fodder is not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
DO WE COLLECT INFORMATION FROM MINORS?
In short: we do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us via our contact form.
WHAT ARE YOUR PRIVACY RIGHTS?
In short: you may review, change, or terminate your account at any time.
If you would at any time like to review or change the information in your account or terminate your account, you can:
■ Log into your account settings and update your user account;
■ Contact us using the contact information provided.
In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have such additional rights.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you have questions or comments about your privacy rights, you may contact us via our contact form.
Visitors from outside the United States—cross-border transfer
Cookies and similar technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services, visit http://www.aboutads.info/choices.
Opting out of email marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
■ Note your preferences when you register an account with the site;
■ Access your account settings and update preferences.
A privacy breach occurs when there is unauthorized access, collection, use, disclosure, or disposal of personal information. You will be notified about data breaches when Black Fodder Coffee, LLC believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Black Fodder Coffee, LLC becomes aware of a security breach which has resulted or may result in unauthorized access, use, or disclosure of personal information, Black Fodder Coffee, LLC will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In short: yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the ‘Shine The Light’ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request via our contact form or by writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us via our contact form or using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
DO WE MAKE UPDATES TO THIS POLICY?
In short: yes, we will update this policy as necessary to stay compliant with relevant laws.
RIGHT TO LODGE COMPLAINTS
We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have a concern or complaint about the way we handle your personal information, please contact us as described above. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
We respect your right to access and correct your personal information. You may request that we update your personal information or correct any factual errors that you believe may exist regarding this information. Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us here. We will respond to your request within 30 days.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact us via the contact form on our website or by mail to:
Black Fodder Coffee, LLC
73 W Monroe St
Chicago, IL 60603
If we need or are required to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.